Is your 911 center so laser focused on the pure mechanics of handling emergency calls that you’re missing the big picture? Are you overly tuned into call volumes and call answer times, with little visibility into actual call outcomes and how well you’re supporting your member agencies? Lacking insight into why things happened the way they did? Plagued by staffing, retention and quality issues with no idea how to turn things around?
View this on-demand webinar, presented during the Denise Amber Lee Be The Difference Conference, to learn best practices to help your telecommunicators be successful, and to improve your center's operational performance.