RapidSOS’s emergency response data platform connects life-saving data from 400 million devices, apps, and profiles, to more than 5,200 emergency communications centers. Through its integration with RapidSOS, NICE is providing a single system of record for RapidSOS data, which can be captured along with incident information from other core systems.

Save Time and Money OR Achieve Better Outcomes for Victims and Swifter Justice… What if Police Forces Could Have Both?

Today, almost every 911 center is caught up in the endless revolving door of turnover, recruiting and training. Recently, NICE held a virtual roundtable on ‘Reducing 911 Turnover and Engaging Staff’ to see how innovative 911 thought leaders are addressing this problem. Here are some key take-aways from that session.

9-1-1 telecommunicators are the unseen heroes of public safety, and they are the first responder.

Dispatchers are the first first responders, the lifeline between citizens and officers. They play a vital role in emergency situations.