NICE Inform Technology Training Webinar Series

Preventing 911 Staff Burnout

Running a 911 emergency communications center isn’t easy. The biggest challenge for most centers is telecommunicator and supervisor burnout and turnover. Supportive supervision and perceived recognition are two key factors in predicting employee staying power.

But you can’t allocate time to do more quality assurance and provide individualized supportive supervision if you’re too busy doing other things. You also can’t provide effective support if you don’t know where your telecommunicators are struggling in the first place.

Register for this complimentary technology training series, and we’ll demonstrate how you can use NICE technologies to dramatically improve performance and retention in your 911 center.

4 Sessions    Session Title - Date/Time
Session 1    Integrating Your Recording with CAD: Use Cases & Benefits
Now available on-demand
Session 2    Driving Performance and Retention with Intelligence Center Dashboards
December 14th, 2023, at 11am EST / 16:00 GMT
Session 3    Automating Quality Assurance with Evaluator
March 14th, 2024 at 11am EST / 16:00 GMT
Session 4    Automating Incident Reconstruction & Evidence Production with Reconstruction, Organizer and E-Request
June 13th, 2024 at 11am EST / 16:00 GMT



Ileska Giuffrida    Ileska Giuffrida
Education Professional
NICE Public Safety
             Richard Piper    Richard Piper
Educational Professional
NICE Public Safety

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