Running a 911 emergency communications center isn’t easy. The biggest challenge for most centers is telecommunicator and supervisor burnout and turnover. Supportive supervision and perceived recognition are two key factors in predicting employee staying power.
But you can’t allocate time to do more quality assurance and provide individualized supportive supervision if you’re too busy doing other things. You also can’t provide effective support if you don’t know where your telecommunicators are struggling in the first place.
Register for this complimentary technology training series, and we’ll demonstrate how you can use NICE technologies to dramatically improve performance and retention in your 911 center.
| 4 Sessions | Session Title - Date/Time | |
| Session 1 |
Integrating Your Recording with CAD: Use Cases & Benefits Now available on-demand |
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| Session 2 |
Driving Performance and Retention with Intelligence Center Dashboards Now available on-demand |
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| Session 3 |
Automating Quality Assurance with Evaluator March 14th, 2024 at 11am EST / 16:00 GMT |
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| Session 4 |
Automating Incident Reconstruction & Evidence Production with Reconstruction, Organizer and E-Request June 13th, 2024 at 11am EST / 16:00 GMT |
Trainers
 |
Ileska Giuffrida Education Professional NICE Public Safety |
 |
Richard Piper Educational Professional NICE Public Safety |
