Getting 9-1-1 Emergency Response Right in Challenging Times


When an emergency call comes in, lives are on the line. Your telecommunicators have to get it right every time. But with turnover at an all-time high, and tenure at an all-time low, keeping telecommunicators engaged, well-coached, trained, confident and happy, so they can perform their best, is more challenging than ever. How can you improve retention and catch struggling telecommunicators before they slide down a slippery slope?

Watch this on-demand webinar and hear about the many innovative things one 911 center is doing to address these challenges. In this webinar, we’ll be joined by Kari Morrissey, Assistant Director for the Anoka County Emergency Communications Center.