As disclosure laws mandate stricter deadlines for reproducing and sharing 911 audio recordings and other evidence, agencies across the public safety and criminal justice continuum are struggling to keep up with requests. That’s because they’re having to rely on manual processes such as: emailing, filling out forms, piecing together data from different systems, sending audio out to be redacted or transcribed, copying evidence onto DVDs or USB drives, and physical tracking and delivery. This, in turn, contributes to long turnaround times for ECCs, cost over-runs, and duplicate work.
Building on the Evidencentral Suite,
NiCE E-Request digitally transforms how 911 centers receive and process audio evidence requests and share incident information with district attorneys, police investigators and other key stakeholders.
