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State of 911 Staff Performance and Retention Benchmark Study Report

Is your 911 center struggling with staffing and retention?

NICE’s State of 911 Staff Performance and Retention Study pulls back the covers to examine why 911 telecommunicators are leaving. It also examines the role of Quality Assurance and other contributing factors on staff performance and retention. 

Download your complimentary copy of the report to read about the latest trends and to see how your agency compares to over 700 participating agencies on key issues and processes, including staffing and retention, Quality Assurance and Improvement (QA/QI), records requests, and performance reporting.

The report also features a case study highlighting how one 911 center was able to achieve a 10 percent improvement in staff retention using automated Quality Assurance.

911 Staff Performance Survey Report