Navigating NG9-1-1 with Next Generation QA & Analytics

Date/Time: Thursday, Sept. 28th at 11am ET

As Canadian 9-1-1 centers transition to Next Generation 9-1-1 (NG9-1-1), call handling will become a lot more complex. You need to know your telecommunicators are handling voice, video, and text-enabled calls the right way, each and every time. It’s not enough to track call volumes and answer times. You need deeper insight into how citizens and partner agencies are being supported.

Join this webinar and learn how to look beyond the call to get the big picture of performance in your 9-1-1 center. 9-1-1 leaders will show you how to:
  • Gain visibility into what’s happening in your 9-1-1 center and why, and make adjustments before problems get out of hand
  • Get access to real-time data that shows where telecommunicators are struggling, so you can take action
  • Use quality assurance to identify who (or what) isn’t performing and why
  • Troubleshoot turnover, training, onboarding, and staffing issues
  • Provide better support to partner agencies


Chris Kellett
Canadian 9-1-1 and Emergency Services Dispatch Consultant

Tracy Klingbyle, ENP
Supervisor 911 Communications,
Windsor Police Service

John Rennie
General Manager,
NICE Public Safety & Justice

David Gutteridge
Partner Manager,
NICE Public Safety & Justice



Fill in the form to register, and learn how to gain better visibility into your dispatch operations from Canadian 9-1-1 Consultant Chris Kellett, Windsor Police 9-1-1 Manager Trace Klingbyle and 9-1-1 experts from NICE.

Scheduling conflict? Register also and we’ll send you the recorded webinar to watch at your convenience.



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