Public Safety Dispatch Call Recording & Incident Reconstruction

Automatically Record & Reconstruct Entire Incidents in Minutes

Time – as an emergency communications center leader, it’s the one thing you don’t have. Reliably recording and reconstructing public safety incidents to fulfill records requests is one of many time-consuming tasks on your list. And getting to the truth can be challenging, especially when your data sits in so many different systems. Is the time-wasting manual work of pulling data together distracting you from more important things?

Trusted by more than 3,000 public safety agencies worldwide, the NiCE Inform public safety dispatch call recording and automated incident reconstruction system securely records 911 call audio, radio, text-to-911, operator console screens, RapidSOS data and other multimedia communications and data, and removes the hurdles of data silos and manual work so you can reconstruct incident timelines faster and more thoroughly. And get back to the important work of supporting your staff. With NiCE’s 911 audio recording, incident reconstructions that used to take hours or days now take minutes.