Public Safety Dispatch Call Recording & Incident Reconstruction

911 call audio and multimedia recording you can count on

Automatically Record & Reconstruct Entire Incidents in Minutes

Time – as an emergency communications center leader, it’s the one thing you don’t have. Reconstructing public safety incidents to fulfill records requests is one of many time-consuming tasks on your list. And getting to the truth can be challenging, especially when your data sits in so many different systems. Is the time-wasting manual work of pulling data together distracting you from more important things?

Trusted by more than 3,000 public safety agencies worldwide, the NICE Inform 911 call & dispatch recording and automated incident reconstruction system securely records 911 call, radio, text and other multimedia communications and data, and removes the hurdles of data silos and manual work so you can reconstruct incident timelines faster and more thoroughly. And get back to the important work of supporting your staff. With NICE’s 911 audio recorder, incident reconstructions that used to take hours or days now take minutes.

Benefits

Save Time and Resources

Reconstruct incidents 50% faster

Comprehensive Incident Timeline

Automatically combines multimedia, CAD data and geo-maps for synchronized playback

Eliminate
Backlogs

Comply with tougher disclosure deadlines

Get Response Right

Gives you more time back in your day to coach and engage with staff

Customer Success

"As part of a one-stop shop, NICE provides us with the audio, text-to-911, RapidSOS location and CAD information, to be able to reconstruct the call. And in the future, picture and video are also going to be incorporated.”

David Tuttle, Chairperson, Peoria-Stark ETSB, Illinois

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Datasheets

NICE Evidencentral Inform for Emergency Communications

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Webinars

Making 911 Incident Reconstruction Easier

Time – as a 911 center manager it’s the one thing you lack. You’re stretched thin managing daily operations, QA, staff supervision, fulfilling 911 incident reproduction requests, and more. View this on-demand webinar to learn time-saving tips. Learn how to digitally transform your entire incident reproduction process and improve your efficiency by 50%+ and get more time back in your day.

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Case Studies

Westminster Police Department Improves Efficiency by 50%, Uses Time-savings to Support Staff

The Westminster Colorado Police Department Communications division supervisory staff juggle many responsibilities, including incident reproduction requests. Prior to deploying NICE Inform Elite, they’d have to navigate different systems to process requests, a time consuming process. Now they can simply log onto Inform Elite and type in a case number. All recordings are instantly retrieved, and merged into a timeline, along with CAD event data showing when the call came in, and when units were dispatched and arrived on scene. With Inform Elite the center has realized a 50 percent improvement in efficiency and time savings. Supervisors are able to use the time saved to engage with and better support their staff.

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More resources

NICE’s Evidencentral platform for Public Safety & Justice agencies revolutionizes the way data is managed, from the time an incident happens, until cases are successfully closed and prosecuted.

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Contact Us

If you’re considering NICE, or just want more information, simply fill out the form and we’ll be in touch.