Get it Right Every Time with Targeted 911 Quality Assurance
911 call taking and dispatch Quality Assurance and Improvement (QA/QI) is essential to telecommunicator success. When problems are left unchecked, frustration and turnover can bubble over. Still, with limited resources and budgets, making 911 Quality Assurance a priority is challenging. Manual call taking and dispatch quality assurance processes only make the problem worse.
If you’re still doing PSAP Quality Assurance the manual and random way, and not focusing on risky incidents or performance patterns, you’re missing out on opportunities for improvement. After all, you can’t improve things you don’t know about in the first place.
Our automated and targeted 911 Quality Assurance software solution helps you get to the truth faster. You can instantly see where telecommunicators are struggling, and get more QA reviews done in less time. Focus your 911 Quality Assurance and coaching on what matters most, and provide faster, meaningful feedback. So your telecommunicators are happier in their work, and perform their best.
