Get it Right Every Time with Targeted 911 Quality Assurance
911 call taking and dispatch Quality Assurance and Improvement (QA/QI) is essential to telecommunicator success. When problems are left unchecked, frustration and turnover can bubble over. Still, with limited resources and budgets, making 911 Quality Assurance a priority is challenging. Manual call taking and dispatch quality assurance processes only make the problem worse.
If you’re still doing PSAP Quality Assurance the manual and random way, and not focusing on risky incidents or performance patterns, you’re missing out on opportunities for improvement. After all, you can’t improve things you don’t know about in the first place.
Our automated and targeted 911 Quality Assurance software solution helps you get to the truth faster. You can instantly see where telecommunicators are struggling, and get more QA reviews done in less time. Focus your 911 Quality Assurance and coaching on what matters most, and provide faster, meaningful feedback. So your telecommunicators are happier in their work, and perform their best.
NiCE’s Evidencentral platform for Public Safety & Justice agencies revolutionizes the way data is managed, from the time an incident happens, until cases are successfully closed and prosecuted.
Benefits
Customer Success
"We’re trying to take responsibilities away from our supervisors so they can focus on supervising. NiCE Inform Evaluator has helped us do that by making our Quality Assurance process so much more efficient.”
Kari Morrissey, Asst. Director, Anoka County 911, Minnesota
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NiCE’s Evidencentral platform for Public Safety & Justice agencies revolutionizes the way data is managed, from the time an incident happens, until cases are successfully closed and prosecuted.
Automated scheduling of calls using robust CAD and telephony meta data saves 50%+ time
Expand QA Coverage
Review EMD, police and fire call taking, radio dispatch and administrative calls
Target QA on What Matters Most
Automatically selects the most interesting calls - using CAD incident type and priority data - to help identify, diagnose and resolve critical issues faster
Know What Happened
Get complete picture. QA evaluation forms displayed next to synchronized call and radio audio, operator console screens, text-to-911, multimedia and maps
