- NICE Public Safety & Justice
- Glossary
Audio Logging Recorder - a software system or device used to continuously record and store audio from various sources, such as telephone calls, radio communications or in-person conversations. Audio logging recorders are commonly used in industries that require compliance, quality assurance, or public safety and security monitoring.
Audio Logging Software - is a type of software used to record and archive audio communications, such as phone calls, radio transmissions, or VoIP (Voice over Internet Protocol) conversations. This software is commonly used in industries such as public safety, emergency services, call centers, and financial institutions, where recording and documenting audio communications is necessary for compliance, quality assurance, training, or security purposes.
CCTV Viewer - a software application used to transcode and playback video footage captured by a wide variety of closed-circuit television (CCTV) cameras.
Computer Aided Dispatch (CAD) System - is a software application used by public safety agencies, such as police, fire, and emergency medical services (EMS), to manage and dispatch emergency services to incidents in real-time. CAD systems automate and streamline the dispatch process, enabling dispatchers to efficiently allocate resources and respond to emergency calls promptly.
Court Case Management Software - provides an integrated platform where legal professionals can manage case files, track deadlines and automate routine tasks. It consolidates all case-related information and digital evidence in one place, making it easier to retrieve documents, monitor case statuses and collaborate with team members.
Court Case Management System - a digital solution used by courts, law firms, and legal professionals to organize, track, and manage case-related information. It streamlines workflows, automates administrative tasks, schedules hearings, stores documents securely, and enhances communication between legal entities. By improving efficiency and accuracy, it helps expedite case processing and ensures compliance with legal standards.
Criminal Case Management Software - a digital platform used by law enforcement agencies, courts and legal professionals to track, manage, and process criminal cases efficiently. It streamlines workflows by organizing case files, scheduling court hearings, managing digital evidence, and ensuring compliance with legal protocols. This system enhances collaboration between prosecutors, defense attorneys and judges while improving transparency, accuracy, and case resolution speed.
Criminal Evidence Software - software used by law enforcement, forensic investigators, prosecutors, public defenders and other legal professionals to collect, store, analyze and manage digital evidence related to criminal cases. It ensures the secure and streamlined handling of digital files such as videos, images, audio recordings, documents and metadata, while maintaining chain of custody and compliance with legal standards.
Criminal Evidence Tracking Software - a digital platform designed to manage, track and maintain the integrity of evidence throughout the criminal justice process. It ensures proper chain of custody, prevents tampering, and allows law enforcement, forensic teams, and legal professionals to securely store, retrieve and analyze digital evidence. The software integrates with case management systems, provides real-time updates, and enhances compliance with legal standards, ensuring transparency and efficiency in handling criminal investigations.
Criminal Investigation Software - a specialized digital tool used by law enforcement agencies to collect, analyze and manage case-related data. It helps investigators streamline workflows, track evidence, cross-reference data and enhance case-solving efficiency.
Digital Evidence - is any information stored or transmitted in digital form that can be used in legal proceedings or investigations. It includes data from CCTV, body-worn video and interview room recording cameras, computers, mobile devices, emails and social media. Since digital evidence is highly volatile, it must be collected, stored and analyzed carefully to ensure its integrity and admissibility in court.
Digital Evidence Analysis - is the process of examining electronic data to uncover, interpret, and document information for legal or investigative purposes. It involves collecting, preserving, and analyzing data from digital sources such as computers, mobile devices, and cloud storage while ensuring its integrity and admissibility in court.
Digital Evidence Investigation - the process of collecting, analyzing, and interpreting electronic data to support criminal or civil cases. It involves examining sources like computers, smartphones, online communications, and 911 calls to uncover crucial information. Law enforcement, prosecutors, public defenders, and courts rely on digital forensics to verify the authenticity of evidence and ensure it meets legal standards. As technology evolves, digital evidence investigation continues to play a vital role in modern justice systems.
Digital Evidence Management (DEM) - refers to the process of managing, storing, analyzing, and preserving digital evidence collected during investigations or legal proceedings. With the increasing prevalence of digital devices and technologies, digital evidence has become a critical component of criminal investigations, civil litigation, and regulatory compliance efforts. Digital Evidence Management encompasses a range of activities and practices aimed at ensuring the integrity, security, and admissibility of digital evidence throughout its lifecycle.
Digital Evidence Management Software System (DEMS) - is a specialized software solution designed to manage, store, analyze, and share digital evidence collected during investigations. This type of software is commonly used by law enforcement agencies, forensic laboratories, legal professionals, and other organizations involved in collecting and processing digital evidence.
Digital Evidence Management System - is a secure platform used by law enforcement, prosecutors and public defenders to store, organize and share digital evidence such as videos, photos, documents, and forensic data. It ensures proper chain of custody, maintains evidence integrity through encryption and audit trails, and improves efficiency in legal proceedings by allowing quick access to case materials. DEMS streamlines evidence handling, reducing delays and enhancing the fairness of trials.
Digital Evidence Storage Solution - a system designed to securely store, manage, and protect digital evidence such as body-worn camera footage, CCTV surveillance videos, 911 call recordings and forensic data. It ensures evidence integrity, controlled access for law enforcement, prosecutors, public defenders, and courts, and maintains chain-of-custody protocols for legal admissibility.
Digital Forensics Software System - a specialized platform used to collect, analyze and preserve digital evidence for investigations. It enables law enforcement, cybersecurity experts and legal professionals to recover and examine data from computers, mobile devices, networks, and cloud storage while maintaining the integrity and chain of custody. These systems use advanced forensic tools to detect cybercrimes, fraud and unauthorized access, ensuring that digital evidence is admissible in court.
Digital Policing - is the use of digital technologies, data analytics, and information systems by law enforcement agencies to enhance their effectiveness in preventing and combating crime, maintaining public safety, and delivering services to the community. Digital policing encompasses a wide range of technologies, strategies, and practices aimed at leveraging digital tools and data-driven approaches to improve law enforcement operations and outcomes.
Dispatch Recording System - used to record, store and manage communications from emergency dispatch centers, including 911 calls, radio transmissions, and other critical communications. These systems can capture audio, caller details, timestamps, CAD data and dispatcher screens to ensure accurate records for legal, investigative and training purposes. They help law enforcement, emergency responders and courts review incidents, verify information, and enhance response efficiency while ensuring compliance with legal and regulatory standards.
Enhanced 911 System - is a system consisting of selective routing with the capability of delivering automatic number and location identification to a public safety answering point, network circuits, data bases and answering equipment, the combination of which enables a user to request emergency services by dialing the digits 911.
Evidence Management Software - is a type of software used primarily by law enforcement agencies, district attorneys, and other organizations involved in handling evidence. It’s designed to streamline the process of storing, tracking, managing, and accessing evidence collected during investigations, legal proceedings, or other activities.
Evidence Management System - used by law enforcement, prosecutors, public defenders, and courts to collect, store, organize, and track physical and digital evidence. It ensures the integrity of evidence, maintains chain-of-custody records, and provides easy access to critical materials such as crime scene photos, body-worn and CCTV surveillance video footage, forensic reports and 911 call recordings.
Evidence Software - designed to securely collect, store, manage, and track evidence for law enforcement agencies, prosecutors, public defenders and courts. It helps maintain the chain of custody, ensures easy retrieval of digital and physical evidence, and supports legal proceedings by organizing case-related digital evidence.
Evidence Tracking Software - is a specialized type of software designed to help organizations manage and track digital and physical evidence items throughout their lifecycle, from collection to storage to disposition. This software is commonly used by law enforcement agencies, forensic laboratories, legal departments, and other organizations that deal with large volumes of evidence.
Investigation Management Software - streamlines the process of managing investigations by organizing case data, automating workflows, and enhancing collaboration among investigative teams. It ensures secure storage of evidence, facilitates compliance with regulatory requirements and integrates with digital evidence management systems for efficient case handling.
Investigation Software - is a specialized tool used by law enforcement agencies, prosecuting agencies and other organizations to manage and streamline the investigative process. It provides a centralized platform for organizing, analyzing, and tracking information related to investigations, helping investigators collaborate more effectively and efficiently.
Law Enforcement CAD System - A specialized software application used by law enforcement agencies to manage and coordinate emergency response activities. Law Enforcement CAD systems automate the dispatch process, enabling dispatchers to receive emergency calls, prioritize incidents, and dispatch appropriate resources quickly and efficiently.
Next Generation 911 (NG911) - Next Generation 911 (NG911) refers to an initiative aimed at modernizing and improving emergency communication systems in the United States to accommodate the evolving needs of the public and advancements in technology. NG911 is intended to replace traditional 911 systems with an Internet Protocol (IP)-based infrastructure capable of handling a wider range of communication methods, including voice calls, text messages, photos, videos, and data from Internet-connected devices.
Police Audio Recorder - a software application or system used by law enforcement officers to capture 911 calls and interrogations with clarity and security. It ensures accurate documentation of events, aiding in investigations and legal proceedings.
Police Call Recording - the process of capturing and storing 911 emergency calls to ensure accuracy, accountability, and transparency in law enforcement responses. These recordings serve as crucial evidence, aid in dispatcher training and help improve emergency response effectiveness.
Police Computer Aided Dispatch (CAD) System - a software solution used by law enforcement agencies to manage and coordinate and track emergency response operations in real-time.
Police Digital Evidence Management - the secure collection, storage and analysis of digital evidence such as body camera, CCTV surveillance and car dashcam video footage, 911 call recordings and crime-scene photos. It ensures proper handling, accessibility and integrity of digital files to support investigations, legal proceedings and accountability in law enforcement.
Police Investigation Software - a specialized digital tool designed to assist law enforcement agencies in managing, analyzing, and solving criminal cases. It helps officers collect, organize, and examine evidence, track case progress, and collaborate with other departments efficiently. Capabilities often include data integration, digital forensics and evidence management, crime mapping, case management and real-time analytics.
Police Record Management System (RMS) - a software application used by law enforcement agencies to manage and maintain records related to various aspects of police operations, including incident reports, crime reports, arrests, citations, warrants, and case files. RMS systems serve as centralized repositories for storing, organizing, and accessing critical information related to law enforcement activities.
Prosecution Case Management System - software designed to streamline and manage legal cases handled by prosecuting agencies. It centralizes case data, automates administrative tasks and enhances collaboration between law enforcement and legal professionals. By integrating with digital evidence management systems, it ensures secure acquisition and handling of electronic records, forensic reports and multimedia evidence while maintaining chain-of-custody requirements.
Prosecutor Case Management Software - a specialized software solution designed to assist prosecutors and legal professionals in managing and prosecuting criminal cases efficiently and effectively. This type of software streamlines various aspects of case management, from case initiation to resolution, by providing tools for organizing case information, tracking case progress, managing documents and evidence, and facilitating communication with other stakeholders.
Prosecutor Case Management System - a digital platform designed to streamline the handling of criminal cases by centralizing case files, automating workflows and enhancing collaboration among legal professionals. It integrates with advanced digital evidence management systems to securely store, track and manage electronic evidence, ensuring efficiency, compliance and accuracy in prosecutions.
Public Safety Answering Point (PSAP) - a facility assigned the responsibility of receiving 911 calls and, as appropriate, directly dispatching emergency response services or transferring or relaying 911 calls to other public or private safety agencies.
Public Safety Recording System - a system used to capture, store, and manage audio, text-to-911 and multimedia recordings of mission-critical communications and activities related to public safety 911 call taking and dispatch operations.
Public Safety Software - a technology solution designed to support agencies involved in emergency response, law enforcement and disaster management. It helps improve communication and coordination during critical situations, and helps build incidents and cases. This software is vital for enhancing public safety, reducing response times and ensuring data security and accountability in law enforcement and emergency services.
Radio Dispatch System - the backbone for real-time communication and coordination between dispatchers and field personnel operating two-way radios.
Radio Recording and Logging System - a system used to record and archive audio communications transmitted over radio channels. These systems are commonly employed by organizations such as public safety agencies, transportation companies, utilities, and security firms to capture and store radio transmissions for operational, compliance, training, and evidentiary purposes.
Radio Voice Recorder - software used by emergency dispatch centers to record and store radio communications between dispatchers, emergency responders and field units. This technology ensures that critical conversations during emergency situations are accurately captured, archived and easily retrievable for incident analysis, and can be vital in resolving disputes or investigating incidents.
Records Management System (RMS) - a specialized software solution designed to assist law enforcement agencies in efficiently managing, organizing, and accessing records and information related to their operations and investigations. It serves as a central repository for storing, retrieving, and managing various types of records, including incident reports, arrest records, case files, evidence logs, and administrative documents.
Text-to-911 - is an emergency communication service that allows individuals to send text messages to emergency dispatch centers (often referred to as Public Safety Answering Points or PSAPs) instead of placing a traditional voice call to 911. This service is particularly beneficial for individuals who are deaf, hard of hearing, or speech-impaired, as well as in situations where it may be unsafe or impractical to make a voice call.
Voice Logger - a specialized recording system used to capture and store audio communications, enabling public safety agencies, customer service departments and financial institutions to maintain accurate records, ensure regulatory compliance and enhance quality assurance processes.
Voice Logging Recorder - a system designed to capture, store, and manage mission-critical recordings of critical communications for compliance and quality assurance.
911 Audio Recorder - is a vital component of the emergency response infrastructure, integral to saving lives, enhancing public safety, and ensuring the effectiveness of emergency services. This technology is specifically designed to capture, store, and manage the audio recordings of calls made to 911, and radio transmissions used to dispatch first responders.
911 CAD System - a computer-aided dispatch software platform used by emergency dispatch centers to manage and coordinate the response to emergency calls.
911 Call Recording - is the process of capturing and storing emergency calls made to 911 telecommunicators. These recordings are essential for incident reconstruction, quality assurance, training legal purposes and ensuring accurate emergency response.
911 Logging Recorder - also known as an emergency communications recording system, is a device or software used to capture and store audio recordings of emergency calls made to a 911 emergency services center. These systems are typically used by public safety agencies, such as police departments, fire departments, and emergency medical services, to document and analyze emergency communications.
911 Quality Assurance Software - a tool designed to evaluate and improve the performance of emergency call takers and dispatchers by reviewing and analyzing 911 call recordings. It helps ensure that dispatch protocols are followed, providing insights for training, accountability and operational efficiency.
911 Recording Software - a tool used by emergency dispatch centers to capture, store, and manage audio recordings of 911 emergency calls. This software automatically records incoming emergency calls, preserving critical information exchanged between callers and dispatchers during emergencies.
911 Recording Solutions - advanced systems designed to capture and store audio, video, and other communications between emergency callers and dispatchers. These solutions ensure accurate records of 911 calls for incident reconstruction and evidence production, quality assurance, training and regulatory compliance, while improving the efficiency and transparency of emergency response services.
911 Recording System - a technology used by emergency services to capture, store and manage audio, console screen video, text-to-911 and other forms of communication between emergency callers and 911 telecommunicators. These systems ensure accurate records of every call, improving response times, providing training opportunities, offering legal protection and maintaining regulatory compliance.