Digital Transformation of Public Safety & Justice

NiCE today announced that nominations are officially open for the 2026 PSAPs’ Finest Awards — the premier recognition program celebrating excellence in emergency communications.

Back in December, I wrote about the growing challenge of retail crime and the uphill battle faced by both police forces and businesses.

For 20 years, the PSAPs’ Finest Awards have celebrated the men and women who serve as the lifeline of emergency response.

In emergency communications, leadership is foundational. While telecommunicators are the first voices the public hears in a crisis, it is strong, effective leadership behind the scenes that ensures those voices are supported, trained, equipped, and empowered to perform at the highest level.

For years, emergency communication centers have operated under a tough reality: enormous responsibility, massive call volumes, rising public expectations… and limited visibility into what’s actually happening inside the center from moment to moment.

As we approach the end of the year, UK policing finds itself at a pivotal moment of transformation.

Innovation is the engine that drives progress in public safety communications.