Behind every calm voice on the other end of a 911 call is a team that operates with precision, empathy, and strength under pressure — and guiding that team is a supervisor who makes it all possible.


Behind every calm voice on the other end of a 911 call is a team that operates with precision, empathy, and strength under pressure — and guiding that team is a supervisor who makes it all possible.
In 2015, the Association of Police & Crime Commissioners and the National Police Chiefs’ Council launched Policing Vision 2025—a bold, forward-looking roadmap designed to transform policing across England and Wales over the next decade.
Colleges and universities carry a dual responsibility: meeting federal Clery Act requirements while protecting the safety and well-being of students, faculty, and staff.
The PSAPs’ Finest Lifetime Achievement Award is reserved for those whose careers have left an indelible mark on the field of public safety communications — individuals whose dedication, leadership, and impact span decades, shaping not only the people they work with but the entire profession.
Have you ever felt like there aren’t enough hours in the day to review all the video, audio, and digital files in your cases? You’re not alone.
When senior police chiefs in England and Wales say it’s possible to free up 41,000 hours of police time every day to focus on neighbourhood policing and crime prevention, people listen.
NiCE is proud to announce the winners of its 2025 PSAPs’ Finest Awards, commemorating two decades of honoring the dedicated professionals who form the backbone of emergency response.