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    © 2025 NiCE

    Emergency Communications

    TRUTH.
    AS IT HAPPENED

    When an emergency call comes in, lives, quite literally, are on the line. Every second counts. You have to get it right, every time.

    Watch our Video Request a Demo

    Taming 911 Turnover: Strategies for Success
    Webinars

    Taming 911 Turnover: Strategies for Success

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    eBook: 5 Ways to Improve 911 Staff Performance & Retention
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    eBook: 5 Ways to Improve 911 Staff Performance & Retention

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    Digitally Transforming 911: Creating Frictionless PSAP Operations
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    Digitally Transforming 911: Creating Frictionless PSAP Operations

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    Contact Us

    If you’re considering NiCE, or just want more information, simply fill out the form and we’ll be in touch.

    Get It Right Every Time

    With emergency communications becoming more complex by the day, and turnover at an all-time high, having the insight and time to focus on staff has never been more essential. That’s where NiCE comes in. As the single system of record for all your data, we give you more time back in your day to engage with staff. And help you get to the truth that’s hidden in your data faster.

    With the ability to see everything exactly as it happened, and no more unknowns, our automated solutions put the truth at the heart of everything you do. Whether it’s reconstructing incidents, or empowering your telecommunicators to be the best at what they do.

    In emergency communications there’s no room for compromise. NiCE helps you get it right every time.

    NiCE Capabilities

    Customer Success

    ”We have the Cadillac of NiCE. It feels like a partnership. I don't feel that way about every vendor that I work with.”

    Barb Davidson, Director, Ingham County 9-1-1 Central Dispatch, Michigan

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    Powered by Evidencentral

    NiCE’s Evidencentral platform for Public Safety & Justice agencies revolutionizes the way data is managed, from the time an incident happens, until cases are successfully closed and prosecuted.

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    50%

    time savings in incident reconstruction and evidence production

    2 times

    faster evidence request fulfillment

    100%

    increase in Quality Assurance evaluation productivity

    Incident Recording & Reconstruction

    Record & Reconstruct incidents more thoroughly and faster

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    Automated Evidence Production

    Digitally transform your audio reproduction and sharing process

    Learn more

    Automated Quality Assurance

    Target your QA/QI program on what matters most

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    Real-time Performance Metrics

    Rapidly identify issues and opportunities for improvement

    Learn more