Overview
NiCE Inform AI is an AI-powered quality and performance management solution built specifically for 911 centers. It automates QA at scale by analyzing 100% of calls, transforming audio into accurate transcripts, actionable insights, and coaching recommendations—without replacing human judgment. By reducing manual review, surfacing performance trends, and identifying risk, stress, and compliance issues early, NiCE Inform AI empowers supervisors to coach more effectively, improve response quality, and support telecommunicators under pressure. Purpose-built for public safety and aligned with APCO/NENA standards, it helps PSAPs work smarter, reduce risk, and elevate performance across the entire center.
