AI Voice-to-Text Transcription That Uncovers Insights and Reduces Workload

In emergency communications, what you don’t know can hurt you. When the stakes are high, and lives are on the line, you need insight fast. You also need awareness of how calls are being handled to reduce your center’s liability risk, better train telecommunicators and close performance gaps.

Leveraging the latest Artificial Intelligence (AI) voice-to-text transcription software capabilities, NICE Inform AI goes beyond being an all-in-one incident information capture platform that helps you improve operational efficiency and elevate your service standards. It now also transcribes every radio transmission and 911 call and dramatically expedites access to critical information with deep insights into what matters most. Supervisors spend less time on manual call retrieval, reporting and incident reconstruction and more time coaching telecommunicators, leading to an increase in staff retention.