Find Surprises Before They Find You
NICE provides a single automated collection and analysis point for all of your incident data, so you can get to the truth faster. Real-time dashboards and metrics give you instant visibility into what's performing and what isn’t. You can even drill down to listen to the actual recordings of incidents to understand what happened, and why.
With no more unknowns, you can get out in front of problems, before they get out of hand.