Real-time Performance Metrics

A single automated collection and analysis point for all data

Find Surprises Before They Find You

In emergency communications, what you don’t know can hurt you. And others as well. Oversights don’t just impact daily operations, they can endanger lives. Real-time insight into what’s happening your center, what’s working, what’s not, has never been more important. Unfortunately, these insights are hidden away in a myriad of different systems and data. And not easy to put together. 

NICE provides a single automated collection and analysis point for all of your incident data, so you can get to the truth faster. Real-time dashboards and metrics give you instant visibility into what's performing and what isn’t. You can even drill down to listen to the actual recordings of incidents to understand what happened, and why. 

With no more unknowns, you can get out in front of problems, before they get out of hand.
Benefits
Single View of the Truth
Consolidates data from multiple systems and calculates metrics
Always Know What’s Performing
Across all personnel, agencies and incidents
Drive Improvements
Display metrics on TV wallboards and schedule QA evaluations from the dashboard
Identify Issues and Bottlenecks
Understand root causes by drilling through metrics to underlying incident data and recordings
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NICE’s Evidencentral platform for Public Safety & Justice agencies revolutionizes the way data is managed, from the time an incident happens, until cases are successfully closed and prosecuted.
“All of our data resides in different systems, so finding it and piecing it together can consume enormous resources. NICE gives us everything we need, all in one solution, to proactively address these challenges.”
Martin Bennett ENP
Executive Director, Cook County Sheriff’s Police 911 Center and Cook County ETSB
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NICE Evidencentral Inform for Emergency Communications

eBook: 5 Ways to Improve 911 Staff Performance & Retention

Running a Public Safety Answering Point isn’t easy. Problems can come at you from every direction. Take 911 turnover, for example. Your telecommunicators are the very heart of your 911 center, but the revolving door is working against you. Supportive supervision and perceived recognition are two key factors in predicting employee commitment. But as a manager, you can’t allocate time to provide individualized supportive supervision if you’re too busy doing other things. And you also can’t provide effective support if you don’t know where your telecommunicators are struggling in the first place. In this eBook we show you 5 ways to address these challenges to improve performance in your PSAP.

Taming 911 Turnover: Strategies for Success

Overstressed, overworked and underappreciated: 911 telecommunicators everywhere are reaching a breaking point. It’s no wonder average annual turnover is nearing 30% and 1 in 5 telecommunicators leave their job in the first year. With a shrinking applicant pool, it’s more important than ever to keep your current telecommunicators happy and engaged. Supportive supervision is essential, but as a 911 leader, you can’t be spending time coaching and training when you’re too busy doing other things. It’s also difficult to provide effective support when you don’t know where or how telecommunicators are struggling in the first place. View this on-demand webinar to learn about innovative solutions that 911 centers are implementing to tame rising turnover.

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NICE’s Evidencentral platform for Public Safety & Justice agencies revolutionizes the way data is managed, from the time an incident happens, until cases are successfully closed and prosecuted.