This blog honors Nicholas Cervantez, Riverside County Sheriff's Department, who won the PSAPs’ Finest Technician of the Year award.

If you’ve been in emergency communications long enough, you’ve probably witnessed some incredible changes. In the early days of 911, even a decade ago, centers didn’t have the advantage of the technology and digital information that’s available to them today from CAD, next generation 911 systems, GIS, radio, radio, RapidSOS, recording, and so on.

This blog honors Communications Officer Zue Elizabeth Tellez, Schertz Police Department, who won the PSAPs' Finest Award 2022 for going above & beyond.

One of the major benefits that police forces have recognized in their roll out of Digital Evidence Management Systems (DEMS) has been the opportunity to improve how they engage with retailers and the wider business community when investigating crimes.

This blog honors Kimberly Stephens, Emergency Dispatch Manager, Lake County Florida, who has had a professional role in Public Safety within Lake County for over 30 years. Chief Carroll, Groveland Fire, describes Kimberly as having “a servant’s heart and as a professional who truly cares about delivering the best communications services to the Groveland Fire Department and all other fire departments throughout Lake County.”