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NICE Next Gener​atio​n Incident Management System​

Improve the Performance of and Future-Proof Your Operations

Next Generation 911, Text-to-911, Public Safety LTE, increasing citizen needs and expectations as well as new Quality Assurance standards are all dramatically changing the Public Safety communications landscape. That’s why NICE is reinventing recording – to help you improve your PSAP operations today while also preparing for what’s on the horizon.

The revolutionary new NICE Inform captures and analyzes ALL of your communications to put recording to work for you. Powered by CAD Incident Analytics, NICE Inform lets you use CAD data to instantly find all 911, radio and text calls associated with incidents for investigations and to perform Quality Assurance (QA) evaluations in half the time. Thanks to our integration with RapidSOS, you can even use precise location data to search for incident recordings and gain clearer insights than ever before – into what happened during an incident, how and where it happened, what’s working, what’s not, and why.

Say goodbye to waiting days or weeks for manual reports and make smarter decisions faster using Inform Elite’s Incident Intelligence Dashboards. See your performance metrics and identify issues earlier, so you can meet your performance targets and improve your emergency response.

NICE Inform Application Suite

NICE Inform is a suite of modular applications for incident information management that can run over traditional and IP-based networks. It records multimedia interactions between the public, emergency centers and first responders. All captured incident information is then synchronized and put it into context to help you improve investigations, policy compliance and employee performance.

"NICE Inform helps us fully reconstruct all events and reproduce a timeline of an incident with all types of communications synchronized. It’s good to have the assurance that we can always find every single call recorded and stored in the NICE system."

Court Hood

Administrative Supervisor

City of Phoenix (AZ) Police Department​

Read more

Customer Success

City of Westminster Police Department

Westminster saw a 50% improvement in efficiency from NICE Inform integrated with CAD.


NICE Inform Elite

Powering PSAP Performance


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