2023 PSAPs’ Finest Director of the Year Melissa Alterio (Executive Director, Cobb County Department of Emergency Communications) is a leader who sets the tone for the Cobb County ECC through her positivity, empathy, compassion, and grace.
In addition to promoting ways to boost morale and encourage personal and professional growth, Melissa holds regular meetings to update the ECC team on coming changes, and to seek feedback on what’s working, what isn’t, and what’s needed.
Melissa has made it a point to get to know every employee – to know what drives them, what moves them, and what motivates them to do better.
When she began her tenure as Executive Director, Melissa set the tone of what to expect by coming to work dressed in a red uniform polo, just like everyone else. Talk about a true team player! Melissa epitomizes a people-first attitude to leadership every day.
Recently I had an opportunity to talk to Melissa about what she loves most about her work and what being recognized as PSAPs’ Finest Director of the Year has meant to her.
What attracted you to a career in public safety communications?
Melissa: I found the allure of affecting lives in a profound way by working behind the scenes to support the mission of our first responders irresistible. Being a crucial link in the emergency response chain, where every action can make a difference, drew me to this challenging yet rewarding career.
What is your most memorable career experience?
Melissa: Reflecting on my career, there are countless memorable experiences that stand out. From managing high-stakes situations to witnessing the dedication of my team, each moment has contributed to my growth as a professional. The variety and unpredictability of the job make every day a new and unique challenge.
What do you most love about what you do?
Melissa: In the realm of public safety and 911 emergency communications, every professional has a unique story to tell. As a 911 Director, my journey into this crucial field has been driven by a desire to make a meaningful impact on lives and to support the dedicated first responders who tirelessly serve our communities.
What I cherish the most in my role as a 911 Director is the opportunity to coach and mentor the next generation of 911 leaders. Witnessing the talent and knowledge of my colleagues is inspiring, and being able to provide them with the tools they need to succeed in their careers is immensely fulfilling.
What advice would you have for others thinking about a similar career path?
Melissa: To those contemplating a career in 911 emergency communications, my advice is simple yet profound – understand that this job is not just a serious responsibility, it is a great privilege too. Embrace the challenges, commit to continuous learning, and appreciate the privilege of being a crucial part of the emergency response system.
What does it mean to be recognized with a PSAP’s Finest Award?
Melissa: While I prefer to operate behind the scenes, receiving the 2023 PSAP's Finest Director of the Year award was a tremendous honor. It serves as a token of recognition for the passion and dedication I hold for the 911 industry. This award is not just a personal achievement but a testament to the collective efforts of the entire team working tirelessly to ensure the safety and well-being of our communities.
In conclusion, a career in 911 emergency communications is more than just a job; it's a calling that demands dedication, resilience, and a genuine desire to make a positive impact. As a 911 Director, I am proud to be part of this essential profession and grateful for the privilege to contribute to the safety and well-being of our communities.
About the PSAPs’ Finest Awards
PSAPs’ Finest is a recognition program for emergency communications center (ECC) professionals. The awards recognize individual and team standouts annually in the following categories: Lifetime Achievement, Above & Beyond, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year. Read more about the 2023 winners and the 2024 winners.
In 2025, PSAPs’ Finest will celebrate its twentieth year. Know someone you’d like to nominate for a PSAPs’ Finest award? Nominations for the 2025 PSAPs’ Finest Awards will open in January 2025. For more information please visit the PSAPs' Finest website or email us at PSInfo@NICE.com.