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    Webinar

    Navigating NG9-1-1 with Next Generation QA & Analytics

    Register to Watch

    Register to Watch


    To watch this on-demand webinar, fill in the form to register and you will receive a confirmation email with the link to log-in to the webinar.

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    Now available on-demand

    As Canadian 9-1-1 centers transition to Next Generation 9-1-1 (NG9-1-1), call handling will become a lot more complex. You need to know your telecommunicators are handling voice, video, and text-enabled calls the right way, each and every time. It’s not enough to track call volumes and answer times. You need deeper insight into how citizens and partner agencies are being supported.

    Watch this webinar and learn how to look beyond the call to get the big picture of performance in your 9-1-1 center. 9-1-1 leaders will show you how to:

    Presenters

  • Gain visibility into what’s happening in your 9-1-1 center and why, and make adjustments before problems get out of hand
  • Get access to real-time data that shows where telecommunicators are struggling, so you can take action
  • Use quality assurance to identify who (or what) isn’t performing and why
  • Troubleshoot turnover, training, onboarding, and staffing issues
  • Provide better support to partner agencies
  • Tracy Klingbyle, ENP
    John Rennie
    David Gutteridge

    Chris Kellett
    Canadian 9-1-1 and Emergency Services Dispatch Consultant

    Tracy Klingbyle, ENP
    Supervisor 911 Communications,
    Windsor Police Service

    John Rennie
    General Manager,
    NiCE Public Safety & Justice

    David Gutteridge
    Partner Manager,
    NiCE Public Safety & Justice