As Canadian 9-1-1 centers transition to Next Generation 9-1-1 (NG9-1-1), call handling will become a lot more complex. You need to know your telecommunicators are handling voice, video, and text-enabled calls the right way, each and every time. It’s not enough to track call volumes and answer times. You need deeper insight into how citizens and partner agencies are being supported.
Watch this webinar and learn how to look beyond the call to get the big picture of performance in your 9-1-1 center. 9-1-1 leaders will show you how to:
Presenters
Gain visibility into what’s happening in your 9-1-1 center and why, and make adjustments before problems get out of hand
Get access to real-time data that shows where telecommunicators are struggling, so you can take action
Use quality assurance to identify who (or what) isn’t performing and why
Troubleshoot turnover, training, onboarding, and staffing issues
Provide better support to partner agencies
Chris Kellett Canadian 9-1-1 and Emergency Services Dispatch Consultant
Tracy Klingbyle, ENP Supervisor 911 Communications, Windsor Police Service
John Rennie General Manager, NiCE Public Safety & Justice
David Gutteridge Partner Manager, NiCE Public Safety & Justice
