NiCE Artificial Intelligence (AI)
Helps you be better at what you do best![]()
Uncover Critical Insights Faster with AI Automation and Assistance
Across public safety and the criminal justice system, the ability to quickly understand what happened can make all the difference. From handling emergency calls and supporting investigations to building cases and preparing for court, NiCE’s AI-powered capabilities help agencies uncover critical insights faster. Less searching. Less manual review. Faster evidence discovery. Stronger cases. Smarter quality assurance. Clearer insight across emergency calls, videos, documents and all types of digital evidence.With the right information surfaced at the right moment, public safety and justice professionals can work faster, act with confidence, and focus on what matters most: protecting communities and delivering justice.Digital Evidence Management
Face Detection and Redaction
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Video and Audio Transcription
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Universal Text Search
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Emergency Communications Intelligence
Call Audio Transcription
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Call QA Scoring & Coaching
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Keyword Search
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Face Detection and Redaction
Turn hours of tedious video review into a faster, smarter process. Automatically detect and redact faces and other sensitive visuals across CCTV, body-worn camera footage, interview recordings, and more. Tag a face once and intelligent tracking follows it throughout the video. Reduce manual frame-by-frame work while keeping full human oversight. Protect privacy, safeguard sensitive identities, and prepare evidence for interviews, discovery, or court with greater speed, confidence and consistency.
Video and Audio Transcription
Unlock the value hidden in every audio and video recording. Turn body-worn video, CCTV, interviews, 911 calls, jail calls and more into accurate, searchable text, fast. Find names, addresses, license plates, key statements, and critical moments in seconds, not hours. Speaker separation, timestamps and editable transcripts make it easier to pinpoint who said what and when. Less replaying. Faster review. Smarter case preparation built on instantly usable evidence.
Universal Text Search
Find critical details hidden across every piece of evidence, instantly. Advanced OCR transforms scanned documents, handwritten notes, screenshots, PDFs and even text within images into fully searchable content. Surface names, license plates, addresses and key phrases that might otherwise go unnoticed. Search across all evidence at once to uncover connections, generate new leads, and move investigations forward faster. What was once buried in images becomes immediately discoverable.
AI Assistant
Work smarter with an intelligent assistant integrated within your case environment. Instantly summarize reports, recordings, and documents. Build timelines, uncover connections and ask evidence-based questions in plain language. Move from case overview to specific evidence in seconds, with answers linked directly to source materials for easy verification. Secure by design and grounded in your case data, Evidencentral’s AI Assistant helps you analyze evidence faster, surface insights, and prepare cases with confidence.
Call Audio Transcription
Turn every emergency call into clear, searchable insight. Advanced AI automatically converts call audio into accurate, time-stamped transcripts, even for high-stress calls with overlapping voices, rapid exchanges, and background noise. Capture critical details like names, addresses, and key events with precision. Accurate transcription also creates a foundation for automated quality assurance, enabling you to review calls faster, provide timelier feedback, and ensure every critical moment is documented, and easier to find and understand.
Automated Call QA Scoring & Coaching
Strengthen your center’s quality assurance program with AI-assisted call review. Every call is automatically evaluated against APCO/NENA and your center’s QA criteria, moving beyond small call samples to comprehensive oversight. AI pre-scores interactions, surfaces potential protocol issues, and highlights coachable moments for supervisor review. Built-in coaching suggestions help supervisors focus feedback on specific behaviors, enabling timely guidance, more consistent QA practices and stronger telecommunicator performance across the center.
Keyword Search
Instantly find the calls that matter most. Powerful keyword search scans transcripts and metadata to locate calls by phrases, telecommunicators, locations, or specific incident types (such as mental health events, repeat callers or high-risk situations). Jump directly to key moments with transcripts and summaries aligned to the audio. Quickly investigate incidents, identify trends, support audits and improve training with fast, precise access to critical calls and insights.
Call Summarization
Get to the heart of every call, fast. AI-generated summaries highlight key details, actions, and outcomes from each interaction, turning lengthy recordings into quick, easy-to-review insights. Supervisors can rapidly understand what happened, identify critical moments, and prioritize calls that need attention. By reducing time spent listening to full recordings, teams can focus on coaching, quality assurance, and operational improvement while maintaining full access to the original call and transcript.