Emergency Communications managers spend hours entering and compiling data from various systems just to prepare simple PSAP performance reports. Quality assuring calls is a manual and time consuming process too. With many centers receiving thousands of records requests annually, this creates even more manual work that can detract from time to coach and train staff.
Watch Part 2 of our Bringing Operational Excellence to Your PSAP video series to learn how NICE can liberate you from these problems, double your productivity, and bring operational excellence to your PSAP.
