NiCE Inform for 911 QA at Greenup County E-911 (KY): "It's Our Bread and Butter"

The Greenup County (Kentucky) E-911 center dispatches for 32 emergency service agencies. When it comes to providing top-notch service, the NiCE 911 QA solution is essential. NiCE Inform saves QA supervisors a tremendous amount of time by streamlining and automating the 911 QA process. “It’s our bread and butter; we love it,” says the 911 director. Using NiCE Inform for QA, it’s easy to identify when dispatchers need a little extra help and to praise them when they’ve done something great. The director attributes it to a “huge difference in staff quality.”