The Greenup County (Kentucky) E-911 Center relies on NiCE Inform to fulfill records requests, and review calls for Quality Assurance. By digitally transforming how it performs quality assurance (from paper reviews to a fully automated, streamlined process), the center has doubled its QA efficiency and time-savings. Dispatchers are also partners in their own development, and can access their own calls and evaluations. See why Greenup County’s Quality Assurance/Training Program Director says no other company can compare to NiCE, and why the company's technology and customer service are unmatched.
