In this video, Jodi Malpass, CMCP, Law Enforcement Operations Manager for Jefferson County Communications Center Authority (JeffCom 911), discusses her agency’s experience with NiCE. JeffCom 911 is a centralized 911 communications center for Jefferson County, Colorado.
JeffCom 911, which serves the citizens of Jefferson County (CO), was formed by merging eight Public Safety Answering Points (PSAPs) into one consolidated communications center. The center also contracts to provide dispatch services for fourteen other police and fire agencies within Jefferson County. As the ‘Gateway to the Rocky Mountains,’ Jefferson County is the fourth-most populous county in Colorado. Named 2019 PSAP of the Year (in the PSAPs’ Finest Awards), JeffCom 911 relies on the full suite of NiCE Inform solutions.
