Case Studies

Monterey County Realizes 75% Productivity Improvement with NICE Inform


As the consolidated communications center for 31 agencies serving a half-million people, Monterey County Emergency Communications Department fields hundreds of thousands of calls each year, and a proportionally high volume of requests for information and evidence. The ECD receives up to 200 records requests each month—from District Attorneys, user agencies, citizens and the media.

NICE Inform has greatly improved the Department’s efficiency in handling these requests. Work that used to take eight hours can now be done in two or three, a time savings of 75 percent.