NiCE Inform Evaluator is a public safety quality assurance and improvement (QA/QI) solution that helps PSAPs reduce risk and improve emergency response – by identifying telecommunicator knowledge gaps and compliance weaknesses, so they can be proactively addressed through coaching and training.
By involving telecommunicators in the QA process, providing specific feedback and recognizing exemplary performance, PSAPs can also improve employee engagement, accountability, professionalism and job satisfaction.
