RapidSOS’s emergency response data platform connects life-saving data from 400 million devices, apps, and profiles, to more than 5,200 emergency communications centers.
Through its integration with RapidSOS, NiCE Inform Elite provides a single system of record for RapidSOS data, which can be captured along with incident information from other core systems (Computer Aided Dispatch, 911 telephony, radio, quality assurance, recording). Capturing and analyzing all of this data in one place reveals the truth as it happened, empowering 911 center managers with insight to address complex issues that can impact operational performance.
