Overview
The City of Phoenix Police Department Communications Bureau handles well over two million calls every year. With such a huge service load, having a recording and quality assurance solution that the center can count on is essential. NICE deployed a geographically redundant solution for peace of mind.
Using NICE Inform, center managers can easily reproduce a timeline of an incident with all types of communications synchronized. Managers also use calls to evaluate telecommunicator performance. Having NICE Inform as a tool to help them understand how they’re performing and where they can improve, 911 telecommunicators can now focus on the most gratifying part of their job - helping callers.