Case Studies

Fully Redundant Solution Gives City of Phoenix Police Peace of Mind


The City of Phoenix Police Department Communications Bureau handles well over two million calls every year. With such a huge service load, having a recording and quality assurance solution that the center can count on is essential. NICE deployed a geographically redundant solution for peace of mind.

Using NICE Inform, center managers can easily reproduce a timeline of an incident with all types of communications synchronized. Managers also use calls to evaluate telecommunicator performance. Having NICE Inform as a tool to help them understand how they’re performing and where they can improve, 911 telecommunicators can now focus on the most gratifying part of their job - helping callers.