In 911 things don’t always go perfectly as planned. As a 911 center manager, you may be called on – by a chief, the media, the public, the agencies you support, or other stakeholders – to explain the details of an incident – specifically ‘How it Happened.' Sometimes, answers are needed fast. With NICE Inform Elite at the heart of the 911 center ecosystem and capturing data from every core system, 911 center managers get unprecedented insight into what transpired and why.