If you’re only measuring the number of calls you’re taking and how long it takes to answer calls, you’re missing the bigger picture. The NiCE Inform Intelligence Center can help you make sense of all the data in your 911 ecosystem – CAD, 911, radio, and more – by bringing it all together in one place, analyzing it, and providing meaningful metrics to help you understand what’s working, what’s not and why. With NiCE Inform Elite you can fix small problems before they become big problems.
