Case Studies

Sacramento Regional Fire/EMS Boosts Emergency Response and Cross-Agency Collaboration with NICE Inform


SRFECC is the third largest fire dispatch center in the State of California taking approximately 500,000 calls and dispatching over 200,000 incidents annually. The center is organized as a Joint Powers Authority (JPA) which contracts with 10 fire agencies it serves. The agencies often work closely together on emergency response, sharing fire resources and personnel, due to the propensity for large scale fires. For this reason, it’s crucial to be able to collaborate on post incident investigations.

Using NICE Inform they’re able to share complete incident reconstructions to understand what happened, where, how and why. Incident reconstructions are stored in incident folders within NICE Inform Organizer, which can be securely accessed by member agencies for review or training.