As Utah’s largest public safety answering point, the Salt Lake Valley Emergency Communications Center handles over 1 million emergency calls annually. The center has relied on NiCE for over two decades, and uses NiCE’s solutions daily for Quality Assurance and reconstructing incidents.
The center manager appreciates NiCE Inform’s ability to assemble all multimedia, including recorded telecommunicator screens, into an accurate timeline. Supervisors get a complete and accurate picture of everything that happened, and can see and hear exactly what a telecommunicator saw, heard and did as the incident unfolded.
