NiCE Inform is at the heart of the Seattle Police Department’s 911 Quality Assurance program. Being an open and transparent department, the center also uses NiCE Inform to process several thousand audio records requests each week. NiCE makes this manageable, even with limited resources. The department’s 911 administrative manager especially likes how NiCE’s roadmap and vision for how data should be managed aligns with his. The center aspires to manage data through one integrated solution, not in different places where it creates a burden for staff.
