The State of 9-1-1 Staff Performance and Retention


Is your 9-1-1 center struggling with staff performance and retention? You’re not alone. Issues like these are putting a strain on 9-1-1 centers everywhere, and there are many contributing factors. Our recent benchmark study on the current State of 9-1-1 Staff Performance and Retention pulls back the covers to examine why 9-1-1 telecommunicators are leaving and best practices you can put into practice to close the revolving door to do more with less.

Watch this educational webinar to see how your agency compares to others on critical processes and issues, including:

  • Staffing, turnover and retention
  • Quality assurance and improvement (QA/QI)
  • Performance management and reporting
  • 9-1-1 records requests and incident reconstruction