Upcoming Webinar

Thursday, November 14th at noon ET

Today, nearly all 911 centers use dispatch diversion programs to enhance 911 dispatch efficiency, optimize public safety response and first responder resources, and better address community mental health needs. What's preventing your center from ensuring that your telecommunicators are effectively transferring calls to the appropriate resources?

Register to attend this complimentary webinar to discover best practices for boosting your staff's capacity and enhancing dispatch effectiveness. Learn how to:

• Improve your 911 staff’s capacity by ensuring accurate call transfer to alternative response partners (e.g., 988, 311, nurse triage, community responders and others)
• Ensure the best use of first responder resources, and provide a faster and more tailored response that ensures callers get the exact help they need every time
• Leverage targeted, automated quality assurance to ensure dispatch diversion protocols are being followed and calls are being transferred correctly
• Monitor how effectively your center is utilizing partner resources using customizable, data-driven dashboards Maximize your public safety agency’s ROI by reducing unnecessary dispatches and associated costs

This webinar will also feature case studies highlighting 911 centers that were able to leverage targeted quality assurance and automated performance metrics tracking to increase staff capacity and improve dispatch effectiveness.

Presenters