Artificial Intelligence (AI) is making inroads everywhere. Have you ever wondered how AI can transform the quality of your 911 center’s emergency response?
Register to attend this complimentary webinar to discover how your center can benefit from NICE Inform AI. This powerful AI application combines comprehensive, accurate transcription of emergency calls, with keyword searching, to help your center:
This webinar will also include a demonstration of NICE Inform AI.
Scheduling conflict? Register and we’ll send you a link to the recorded on-demand webinar.
Presenters
Bolster staff retention – supervisors spend less time on manual call retrieval, reporting and incident reconstruction and more time coaching and mentoring telecommunicators.
Improve situational awareness – search by keyword to instantly locate and retrieve high-risk calls related to active incidents (e.g., kidnapping, shootings, suicide intent, bombs, car chases, etc.) for immediate supervisor attention.
Reconstruct incidents more thoroughly and faster – use keyword searches to find related communications for complex incidents, speeding up the reconstruction process. View incident data on a timeline to understand what happened, how and why. Review transcripts and audio recordings side by side for improved clarity.
Automatically categorize calls for targeted quality assurance – categorize calls based on spoken words (e.g. child callers, suicide intent, injured victims, domestic violence, shootings, bombs, etc.). This allows for call volume analysis and identification of mishandled calls, training gaps and best practices.
Ensure accurate CAD incident coding – leverage keyword searching alongside CAD incident ID searching to confirm that telecommunicators are coding incidents accurately.
Improve internal investigations – easily identify rude, dismissive or non-responsive telecommunicators, or reasons for hang ups and callers having to call back again.
Foundation for 100% automated Quality Assurance – improve 911 QA efficiency and effectiveness by targeting specific categories of calls for review, and automating the pre-scoring of calls to ensure protocols are being followed.
Dave Wilson Director, Sales Engineering, NICE Public Safety & Justice
Patrick Botz Director of Engagement, NICE Public Safety & Justice
