On-Demand Webinar

How AI is Transforming Emergency Communications

Overview

Artificial Intelligence (AI) is making inroads everywhere. Have you ever wondered how AI can transform the quality of your 911 center’s emergency response?

Watch this complimentary webinar to discover how your center can benefit from NiCE Inform AI. This powerful AI application combines comprehensive, accurate transcription of emergency calls, with keyword searching, to help your center:

Bolster staff retention – supervisors spend less time on administrative tasks and more time coaching and mentoring telecommunicators.
Improve situational awareness – search by keyword to instantly locate and retrieve high-risk calls related to active incidents (e.g., kidnapping, shootings, suicide intent, bombs, car chases, etc.) for immediate attention.
Reconstruct incidents more thoroughly and faster – use keyword searches to find related communications for complex incidents.
Automatically categorize calls based on keywords (e.g. child caller, injured victims, complaints) for QA review.
Ensure accurate CAD incident coding – leverage keyword searching alongside CAD incident ID searching to confirm that telecommunicators are coding incidents accurately.
Improve internal investigations – easily identify rude, dismissive or non-responsive telecommunicators, or reasons for hang ups and callers having to call back again.
Set the stage for 100% auto-scoring of calls for Quality Assurance.

This webinar will also include a demonstration of NiCE Inform AI.

Presenters

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