
Upcoming Complimentary Webinar
Leading 911 with Clarity: 3 Questions Every PSAP Must Answer
Register for the WebinarSee the full incident. Strengthen performance. Prove every decision.
Wednesday, Sept. 30th at noon ET / 9am PT
Modern PSAP leaders face three growing blind spots: incident understanding, quality and AI accountability. When incident data, QA and AI activity live in separate systems, the answers leaders need are hard to find — and harder to defend.In this webinar, we'll explore three questions every PSAP must be able to answer:What happened?Reconstruct every incident on one synchronized timeline — 911 call, CAD, radio, mapping, screens and unit activity — and see your entire operation in live performance dashboardsWas it handled correctly?
Move beyond manually reviewing a small percentage of calls. Use AI-assisted QA to evaluate every incident against your policies and surface coaching opportunities at scale.Can we prove every decision?
Preserve a vendor-neutral, time-aligned record of every AI recommendation and human decision — independent of any one AI vendor, and defensible for years.See it in action in a live demo showing how automated incident reconstruction, AI-assisted QA and independent AI governance come together in one connected view.Walk away with a clearer framework for answering these three questions in your own PSAP — with greater visibility, accountability and confidence.
Presenters

Patrick Botz
Director of Engagement, NiCE Public Safety & Justice
Director of Engagement, NiCE Public Safety & Justice

Dave Wilson
Director of Solution Engineering, NiCE Public Safety & Justice
Director of Solution Engineering, NiCE Public Safety & Justice
