Overview
Got 30 minutes? See Inform AI in Action. Transform QA and coaching in your 911 center.
The most important work in your 911 center happens one telecommunicator, one call at a time. That’s why 911 QA and coaching matter. But if you’re like most centers, you can only review a fraction of calls. Valuable coaching moments are missed. Feedback comes too late. Opportunities for improvement are lost.
NiCE Inform AI changes that.
Watch a pre-recorded
live, online demonstration to see how Inform AI makes effective, repeatable QA and coaching achievable at scale—without adding work for your team.
What you’ll see in the demo:- Automated QA across 100% of calls – AI-driven scoring with built-in human review workflows aligned to APCO/NENA standards
- More effective coaching – Clear, AI-generated coaching insights that support timely, actionable feedback
- Clear performance visibility – Dashboards that reveal trends, gaps, and emerging risks across individuals, teams, and shifts
- Fast call search and review – Instantly find the right calls, jump to key moments, and resolve reviews or investigations faster
With the assistance of AI, QA and coaching can now be repeatable, consistent and meaningful.
