On-Demand Webinar

Overview

Data is everywhere in your 911 center — CAD, CPE, radio, QA, recordings — but it’s rarely connected. The result: critical decisions made with incomplete, delayed information. And coaching long after problems have already impacted telecommunicator morale and performance.

Is your 911 center flying blind? NiCE Inform Intelligence Center connects all of these data sources into one clear, near-real time view. No more guesswork. No more lag time. Just the insight you need, all in one place — when you need it. So you can improve performance and morale, and make confident, informed decisions.  

Watch the on-demand demo webinar to learn how to:

• Bring your CAD, CPE, radio and QA data together in a unified analytics hub
• Track key metrics — from call volume to response times — in near real-time
• Automate your reporting so you can focus on operations, not spreadsheets
• Trace problems to their root causes with call-level detail and audio playback
• Spot performance trends early and coach proactively

Presenters