On-Demand Webinar

On-Demand Webinar

As a 9-1-1 center leader, your mission is to connect people to the help they need in every situation. Sometimes this involves transferring calls to partner agencies. When implemented correctly, 911 dispatch diversion programs ensure better service, and also reduce the workload on first responders and telecommunicators. However, measuring the effectiveness of these programs can be challenging.

Is your center transferring mental health calls to 988? Funneling low acuity EMD calls to nurse triage? Watch this webinar to see how NiCE Inform Intelligence Center’s PSAP data analytics can provide instant visibility into how well your center is managing these and other types of calls. We’ll also demonstrate how to utilize data analytics to enhance every aspect of your PSAP operations, from balancing 911 and 311 and evaluating ASAP-to-PSAP, to streamlining year-end and accreditation reporting.

Presenters