NICE & RapidSOS: Empowering 911 Centers with Insight to Improve Emergency Response

June 28, 2022

RapidSOS’s emergency response data platform connects life-saving data from 400 million devices, apps, and profiles, to more than 5,200 emergency communications centers. Through its integration with RapidSOS, NICE is providing a single system of record for RapidSOS data, which can be captured along with incident information from other core systems (Computer Aided Dispatch, 911 telephony, radio, quality assurance, recording). Capturing and analyzing all of this data in one place reveals the truth as it happened, empowering 911 center managers with the insight they need to improve emergency response.

I invite you to view the video below to learn more.

Interested in learning more?

Download the NICE – RapidSOS eBook: Transforming 9-1-1 Incident Response & Reconstruction - Why You Need It and How to Achieve It

About the Author

Patrick Botz

Patrick Botz has been a key figure in the communications industry for the past 15 years, serving in a variety of operational, consultant and managerial roles. As Director of Engagement at NICE, he focuses on the mission-critical aspects of capturing, analyzing and improving communications and operational performance. Patrick is a highly-acclaimed speaker and author of the book ‘OPTIMIZE: Workforce Optimization and Customer Engagement Best Practices.’ His thought leadership articles have been published in Business Management, Contact Professional, Customer Magazine, Contact Center Pipeline, Connections Magazine and Contact Center World. Patrick holds an MBA from Pepperdine University and a BSE in Engineering from Arizona State University.

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