About the Author
Christopher S. Mueller
https://www.linkedin.com/in/christopher-mueller-911etsd/
PSAPs’ Finest: Honoring Cathy Chin’s Above & Beyond Service
The PSAPs’ Finest Above & Beyond Award honors those rare individuals who go past the call of duty—whose dedication, empathy, and professionalism elevate their service in ways that truly save lives.
Rethinking 911: Alternative Response Program Management and Technology Best Practices
Imagine a world where not every 911 call requires a police officer or an ambulance rushing to the scene—a world where trained specialists in mental health, social services, or low-acuity medical care respond instead, freeing first responders for life-threatening emergencies.
PSAPs’ Finest Honor Roll: Celebrating Kelli Mehaffey, Communications Supervisor, Spokane Regional Emergency Communications
Behind every calm voice on the other end of a 911 call is a team that operates with precision, empathy, and strength under pressure — and guiding that team is a supervisor who makes it all possible.
