Digital Transformation of Public Safety & Justice

As we approach the end of the year, UK policing finds itself at a pivotal moment of transformation.

Innovation is the engine that drives progress in public safety communications.

Last month, the UK’s Crime and Policing Bill completed its Second Reading in the House of Lords — a major step towards reshaping how retail crime is handled across the country.

The PSAPs’ Finest Above & Beyond Award honors those rare individuals who go past the call of duty—whose dedication, empathy, and professionalism elevate their service in ways that truly save lives.

Imagine a world where not every 911 call requires a police officer or an ambulance rushing to the scene—a world where trained specialists in mental health, social services, or low-acuity medical care respond instead, freeing first responders for life-threatening emergencies.

Behind every calm voice on the other end of a 911 call is a team that operates with precision, empathy, and strength under pressure — and guiding that team is a supervisor who makes it all possible.