Digital Transformation of Public Safety & Justice

In emergency communications, leadership is foundational. While telecommunicators are the first voices the public hears in a crisis, it is strong, effective leadership behind the scenes that ensures those voices are supported, trained, equipped, and empowered to perform at the highest level.

For years, emergency communication centers have operated under a tough reality: enormous responsibility, massive call volumes, rising public expectations… and limited visibility into what’s actually happening inside the center from moment to moment.

As we approach the end of the year, UK policing finds itself at a pivotal moment of transformation.

Innovation is the engine that drives progress in public safety communications.

Last month, the UK’s Crime and Policing Bill completed its Second Reading in the House of Lords — a major step towards reshaping how retail crime is handled across the country.

The PSAPs’ Finest Above & Beyond Award honors those rare individuals who go past the call of duty—whose dedication, empathy, and professionalism elevate their service in ways that truly save lives.