Across every industry, accreditation programs promote superior products and services, and are generally recognized as a pinnacle of professional excellence. For example, organizations such as the CALEA (the Commission on Accredited Law Enforcement Association) and the International Association of Emergency Medical Dispatch (IAED) both offer accreditation for emergency communication centers.
Digital Transformation of Public Safety & Justice
Why Investing in AI-enabled Speech Technologies and DEMS Are a Wise Decision
Beyond obvious skills like coaching, teaching and mentoring, succeeding as a trainer requires unwavering positivity, encouragement, and the ability to inspire others. Amy Sullivan, Communications Training Officer for the Spokane Regional Emergency Communications (Spokane, WA), a co-recipient of the PSAPs’ Finest Trainer of the Year award, exemplifies these qualities.
Police forces have long had a love hate relationship with CCTV. In many cases it has proven instrumental in providing evidence that has led to successful arrests, prosecutions and sentencing.
Is your 911 center lacking the time and resources to perform Quality Assurance (QA) on 911 calls? Using outdated technology and spreadsheets to perform QA? Do you need to navigate multiple systems and time consuming processes?
Each year NiCE’s PSAPs’ Finest awards program recognizes a Telecommunicator of the Year. This year, that distinction went to Cheri Kline, an Emergency Communications Specialist with Aurora911 (Aurora, CO).
Earlier this month, the UK’s Lancashire Constabulary made headlines when it announced its new NiCE2SHARE campaign. The initiative is geared at encouraging homes and businesses with CCTV cameras to register those cameras via Lancashire’s Community Portal.