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AI That Uncovers Insights and Reduces Workload
In emergency communications, what you don’t know can hurt you. When the stakes are high, and lives are on the line, you need insight fast. You also need awareness of how calls are being handled to reduce your center’s liability risk, better train telecommunicators and close performance gaps.
Leveraging the latest Artificial Intelligence capabilities, NICE Inform AI goes beyond being an all-in-one incident information capture platform that helps you improve operational efficiency and elevate your service standards. It now also transcribes every radio transmission and 911 call and dramatically expedites access to critical information with deep insights into what matters most. Supervisors spend less time on manual call retrieval, reporting and incident reconstruction and more time coaching telecommunicators, leading to an increase in staff retention.
NiCE Inform AI Capabilities
Now you can put AI to work to reconstruct incidents more thoroughly and faster, to better analyze and understand call volumes and trends by call types, and to improve emergency call handling and incident response.
NiCE’s Evidencentral platform for Public Safety & Justice agencies revolutionizes the way data is managed, from the time an incident happens, until cases are successfully closed and prosecuted.
