On-Demand Webinar

Watch the On-Demand Webinar

As NG911 and FirstNet converge in the 911 center, these technologies are empowering telecommunicators with real-time information to make communities safer and save lives. But as these new disruptive technologies take hold, is your 911 center really making the most of this data and the valuable performance insights it can provide?

Join us for this webinar and learn how you can leverage NICE Inform Elite’s data-driven Intelligence Center dashboards, along with AT&T’s NG911, FirstNet and other technologies, to supercharge your 911 center’s performance by:

• Uncovering everything that happened during incident handling, what’s performing, what isn’t, and where improvements can be made
• Understanding how new data sources are impacting response times, and telecommunicator performance
• Using data analytics to identify struggling telecommunicators, and coach them for success, while closing training gaps
• Proactively addressing issues that can negatively impact staff retention and performance

Presenters